GA Foods’ Support Delivered at Home is a comprehensive program to provide in-home services to address Social Determinants of Health (SDoH). The program is built around our nearly 50-year history of providing these services for older adults and those needing additional assistance to remain independent.
- Service is provided by representatives trained in assisting older adults
- Representative can enter home with member’s approval to store items and discard container
- In-home visit offers the opportunity for safety and environmental checks, surveys, etc.
- Telehealth counseling with a Registered Dietitian
- Ideal for members with chronic conditions or after discharge from the hospital
- Specialized menus include:
- Diabetes
- CHF, Hypertension
- Malnutrition, Cancer, HIV, Wound Healing, Surgical Recovery
- Obesity
- Dysphagia
- Chronic Renal Failure
- Maternal Health
- Fall Risk
- GA Foods interfaces automatically with health plan systems to receive referral information.
- Our Customer Care team manages the entire referral outreach and delivery set up process.
- Custom scripts, skip-trace bad phone number searches, and automated text messaging improve acceptance rate.
- Performance metrics available in real-time to health plan.
- Tablet-based system allows custom surveys of your members
- Common observations include:
- Working oven
- Working microwave
- Unsafe throw rugs
- Extension cord trip hazards
- Verification of member having case manager contact information
- Last PCP visit
- Flu/COVID vaccination status
- Field Service Representatives pass stringent background checks, including fingerprints, driving record reviews, and ongoing drug screenings
- Staff will deliver meals into members’ homes and place in freezer, if desired by the member
- Team is trained to do basic safety observations in the home
- Representatives receive 40 hours of training annually, including HIPAA, Safety, and Elder Sensitivity
- Measure C04 – Improving or Maintaining Physical Health
Proper nutrition is vital to maintaining physical health and independence - Measure C06 – Monitoring Physical Activity
Our Field Service Representatives regularly observe your members’ physical activity, mobility and balance - Measure C07 – Adult BMI Assessment
Maintaining a healthy weight is important to avoid obesity and malnutrition - Measure C17 – Reducing the Risk of Falling
Our Field Service Representatives examine your members’ residences for fall risk hazards - Measure C21 – Getting Needed Care
Delivery tablet questions address PCP and Care Manager access - Measure C28 – Members Choosing to Leave the Plan
Adding home-delivered meals as a supplemental benefit improves member satisfaction and will reduce involuntary disenrollment - Measure C32 – Foreign language interpreter and TTY Availability
Our Care Center team can assist members in over 240 languages
- Nutrition education can remove barriers and increase participation and engagement
- Helps address health literacy and instill long-lasting healthy habits
- New content created each month by our team of Registered Dietitians
- Field Service Representatives build strong relationships with LTSS and chronic care members who come to see them as trusted partners in their care team after repeated visits
- Care Center personnel are trained to demonstrate empathy and concern when interacting with your members
- Delivery tablets used by Field Service Representatives time stamp and geo-encode all activity
- Signatures are captured and transmitted in real-time
- Delivery vans are tracked via GPS with a system to alert management of unusual activity, delays, or route departures
- All member data is available to health plans in real time in a custom portal
- Good nutrition improves physical stamina and balance
- Environmental safety assessments identify risks and reduce hazards, particularly in living rooms, where 31% of falls occur
- Ease of meal preparation limits need for extended standing and activity in kitchens, where almost 20% of all in-home falls occur