Support Delivered at Home

GA Foods’ Support Delivered at Home is a comprehensive program to provide in-home services to address Social Determinants of Health (SDoH).  The program is built around our nearly 50-year history of providing these services for older adults and those needing additional assistance to remain independent. 

  • Service is provided by representatives trained in assisting older adults
  • Representative can enter home with member’s approval to store items and discard container
  • In-home visit offers the opportunity for safety and environmental checks, surveys, etc.

  • Telehealth counseling with a Registered Dietitian
  • Ideal for members with chronic conditions or after discharge from the hospital
  • Specialized menus include:
    • Diabetes
    • CHF, Hypertension
    • Malnutrition, Cancer, HIV, Wound Healing, Surgical Recovery
    • Obesity
    • Dysphagia
    • Chronic Renal Failure
    • Maternal Health
    • Fall Risk

  • GA Foods interfaces automatically with health plan systems to receive referral information.
  • Our Customer Care team manages the entire referral outreach and delivery set up process.
  • Custom scripts, skip-trace bad phone number searches, and automated text messaging improve acceptance rate.
  • Performance metrics available in real-time to health plan.

  • Tablet-based system allows custom surveys of your members
  • Common observations include:
    • Working oven
    • Working microwave
    • Unsafe throw rugs
    • Extension cord trip hazards
    • Verification of member having case manager contact information
    • Last PCP visit
    • Flu/COVID vaccination status

  • Field Service Representatives pass stringent background checks, including fingerprints, driving record reviews, and ongoing drug screenings
  • Staff will deliver meals into members’ homes and place in freezer, if desired by the member
  • Team is trained to do basic safety observations in the home
  • Representatives receive 40 hours of training annually, including HIPAA, Safety, and Elder Sensitivity

  • Measure C04 – Improving or Maintaining Physical Health
    Proper nutrition is vital to maintaining physical health and independence
  • Measure C06 – Monitoring Physical Activity
    Our Field Service Representatives regularly observe your members’ physical activity, mobility and balance
  • Measure C07 –  Adult BMI Assessment
    Maintaining a healthy weight is important to avoid obesity and malnutrition
  • Measure C17 – Reducing the Risk of Falling
    Our Field Service Representatives examine your members’ residences for fall risk hazards
  • Measure C21 – Getting Needed Care
    Delivery tablet questions address PCP and Care Manager access
  • Measure C28 – Members Choosing to Leave the Plan
    Adding home-delivered meals as a supplemental benefit improves member satisfaction and will reduce involuntary disenrollment
  • Measure C32 – Foreign language interpreter and TTY Availability
    Our Care Center team can assist members in over 240 languages

  • Nutrition education can remove barriers and increase participation and engagement
  • Helps address health literacy and instill long-lasting healthy habits
  • New content created each month by our team of Registered Dietitians

  • Field Service Representatives build strong relationships with LTSS and chronic care members who come to see them as trusted partners in their care team after repeated visits
  • Care Center personnel are trained to demonstrate empathy and concern when interacting with your members

  • Delivery tablets used by Field Service Representatives time stamp and geo-encode all activity
  • Signatures are captured and transmitted in real-time
  • Delivery vans are tracked via GPS with a system to alert management of unusual activity, delays, or route departures
  • All member data is available to health plans in real time in a custom portal

  • Good nutrition improves physical stamina and balance
  • Environmental safety assessments identify risks and reduce hazards, particularly in living rooms, where 31% of falls occur
  • Ease of meal preparation limits need for extended standing and activity in kitchens, where almost 20% of all in-home falls occur