Customer Care

Building2GA Foods customer care provides a state-of-the-art call center focused on customer and client/member satisfaction.  Staffed by a team of caring customer service professionals, team members:

  • Assist clients/members with scheduling, questions or concerns
  • Assist case management staff with enrollment, scheduling or report forms
  • Provide efficient order and claim processing
  • Assist field service representatives in resolving issues that may arise during deliveries

Every team member has also been trained to quickly identify emergency or life-threatening situations and report them to appropriate case management and emergency managers.  Our care center is multi-lingual and 100% compliant with HIPAA regulations.

The Customer Care Center is managed by Mr. Rafael Spratling.  Learn more about Rafael by clicking here.

To contact our Customer Care team, please complete the form on our Contact Us page or  use the contact information below:

Phone: 1-866-575-2772
Fax: 1-800-291-2665

Case Managers:  Find out how to enroll new members by clicking here.

Coventry Health Care/Aetna members and case managers should call: 1-844-237-2695